Quality

People come to hospitals at their most vulnerable and hopeful times – for the birth of a baby, a health emergency, surgery, the end of life. Local hospitals affiliated with Community Health Systems appreciate the trust of their patients, striving to meet their needs for quality health services and their expectations for a satisfying experience. Thousands of frontline caregivers are focused on evidence-based medicine, processes and clinical care paths that improve outcomes and patient safety. Numerous awards and accreditations recognize this commitment and underscore how important quality is to our organization.

High Reliability

Members of the medical staff and employees at affiliated hospitals are focused on continuous improvement in quality of care and patient safety. On their journey to high reliability, they are using techniques from high-risk industries like nuclear power and aviation to create inherently safe hospital environments. This work has resulted in a consistent reduction of the serious safety event rate since 2013.

Patient Safety Organization

All CHS-affiliated hospitals are participants in an affiliated component Patient Safety Organization (PSO). PSOs were authorized under the Patient Safety Act of 2005 and are designed to improve the quality and safety of U.S. healthcare delivery. By providing both privilege and confidentiality, PSOs create a secure environment where clinicians and health systems can collect, aggregate and analyze data, thereby improving quality by identifying and reducing the risks and hazards associated with patient care. Currently there are only 96 listed PSOs in the United States.

Specialty Accreditations

Many CHS-affiliated hospitals have gained accreditation for specialized services, including: